Customer support
Payments, complaints and guarantee
Effective from: 19 August 2026
This page summarises the most important payment and support information. Full details are contained in the Terms and Conditions.
Price and payment
- Full Access costs a final CZK 399 for 12 months.
- It is a one-time payment, not a subscription. Access does not renew automatically and no further payment is charged automatically.
- Card payments are handled in Stripe's secure checkout. The Provider does not see or store the complete card number.
- The Provider is not registered for VAT.
Access activation
Full Access is activated immediately after successful payment. Before paying, the user actively requests immediate access and acknowledges the information concerning withdrawal.
If payment succeeded but access was not activated, contact dominik.brablec@gmail.com from the account email. Include the payment time and transaction identifier, but never send payment-card details.
How to make a complaint
We confirm receipt and resolve consumer complaints without undue delay, no later than 30 days unless a longer period is agreed. Depending on the defect, remedies may include correction, restored access, a proportionate reduction or a refund where required by law.
An eligible refund is normally returned through the original payment method unless otherwise agreed without additional cost to you.
- Email dominik.brablec@gmail.com.
- Include the application account email, a description and when the issue occurred.
- State the requested remedy and optionally attach a screenshot without unnecessary personal data.
Free additional year guarantee
If you fail your first official driving-school theory exam while Full Access is active, we will extend Full Access once by another 12 months free of charge.
- Email the request within 30 days of the exam from your account email.
- Attach the front and back of the official driving-school application. Leave only your name, exam date and result visible; redact everything else.
- The exam must take place while Full Access is active and must be your first official theory exam.
- Evidence is deleted no later than 30 days after the decision.
- The guarantee may be used once per purchase and is not a cash refund.
Alternative dispute resolution
Contact the Provider first. If no direct resolution is reached, consumer disputes may be submitted to the Czech Trade Inspection Authority's ADR department at coi.cz/informace-o-adr.